FAQ
Questions, answered
The things people usually ask before and after they move in. Anything else — call us or use the chat.
What are your business hours?
Monday–Friday, 8:30 AM–4:30 PM.
How do I schedule a tour?
Use the chat assistant in the corner of any page (it books tours around the clock), call or text (904) 795-8498, or click Schedule a Showing on any home on the availability page.
What does it cost to apply?
The application fee is $65 per applicant, and the security deposit equals one month’s rent.
What lease terms are available?
Flexible terms from 12 to 36 months.
Is The Haven at Parkside pet friendly?
Yes! All pets must be registered and approved prior to move-in through an independent screening process. Approved pets are subject to a $25/month fee per pet plus a one-time non-refundable pet fee.
How do I pay my rent?
Log into your online resident portal to pay rent.
How do I submit a maintenance request?
Through the resident portal: from the Home or Maintenance tab, click Request Maintenance, describe the issue in detail, upload one or more photos, give the property manager permission to enter, then click Submit Request.